I have made a complaint regarding this experience. Iam waiting for a response. Iam disgusted with the experience. We purchased an experience in the lounge. But upon arrival to the airport. They were not told of our booking. This cost me £200 and I was unable to get the use out of it due to TUI not informing the airport. With having a small child this experience was very unpleasant. I hope to hear something back soon. Thanks
A more relaxed way to round off your holiday. Booking the VIP airport service and lounge ensures that you'll be greeted at the airport and then fast-tracked through check-in, hand luggage security and passport control.
Make your wait at the airport more comfortable and convenient. The service includes meet and greet on arrival and access to the terminal through a special entrance with accompaniment to the VIP lounge.
You'll then have use of a dedicated X-ray machine and be fast-tracked through a special passport control cabin. Also included is use of the VIP lounge for up to two hours, with complimentary coffee, tea, water, soft drinks and snacks. And you'll also have free access to TV, Wi-Fi and the press.