The following Terms & Conditions apply to products you buy through this website. The Terms & Conditions apply between you and Musement S.p.A and not between you and easyJet holidays Ltd. easyJet holidays is not involved or responsible for the organisation or provision of products you book through this website. Products you purchase will not form part of a Package or Linked Travel Arrangement under the Package Travel & Linked Travel Arrangements Regulations 2018.
TERMS AND CONDITIONS
OUR AGREEMENT WITH YOU
Before you book an excursion, activity, attraction, or ticket (“Experiences”) via experiences.easyjet.com website it is important to us that you understand what you’re booking before you commit. We have set out everything you need to know below, so there are no nasty surprises.
When we talk about 'we', 'us', etc., we mean MUSEMENT S.P.A. (Registered Office address in Milano, via Polesine 13, Tax Code and VAT no. 07978000961, online travel agency licence prot. n. 170695).
We have taken all reasonable care to make sure that the Experiences advertised by us are provided by efficient and reputable businesses. These businesses follow local standards and requirements.
If you need to get hold of us for any reason, email (firstname.lastname@example.org) or call us at +44(0)2034990528. We are open from 08:00 to 21:00 GMT every day.
You are given the ability to obtain excursion, activity, attractions and ticket services (hereinafter referred to as “Experiences”), subject to the acceptance of the Booking Terms and Conditions displayed on the website, in accordance to the prices, rates and conditions of cancellation displayed at the moment of booking. The website will guide you through the booking procedure.
BEFORE YOU BOOK
We do our best to tell you as much about our Experiences as soon as possible before your holiday. Please take the time to read the Experience information that is on the experiences.easyjet.com website, so that you book an Experience that is suitable for you.
Unfortunately, we sell so many great Experiences that we can’t always keep track of changes to how they run. If you find anything that’s not completely accurate in our information, please tell us as soon as possible.
It is important that you (and your party):
- ensure that the booking details that you provide to us are accurate;
- update us of any subsequent changes that you need to make to your booking;
- check that you have suitable and valid insurance for you and your party that will include cover for the Experience(s) booked and that you declare any material facts including known medical conditions to your insurers;
- abide by any terms and conditions, or restrictions, that the Experience provider may impose, whether based on age, health, weight and/or height, level of fitness, or otherwise;
- read the Experience information carefully for details of any necessary previous experience, requirements and/or ability levels;
- understand that some Experiences carry an element of risk and it is your responsibility to ensure that the Experience is suitable for you and/or your party;
- ensure that any person who is under 18 years old at the time of taking the Experience will be accompanied by an adult.
Experience group sizes may vary from 1 to 99 participants.
Persons with Reduced Mobility
If the Experience you choose does not expressly indicate that it is suitable for people with reduced mobility, then it is not suitable.
All prices are accurate at the date published on the experiences.easyjet.com website, but we reserve the right to change any of those prices from time to time. Since we offer some amazingly-low rates, a price we’ve offered you may go up or down if you come back to book later. Make sure you book the Experience that you want when you see it, so we can guarantee you’ll pay the price you’ve seen.
The price of the experience that you will pay to us includes:
- All services specified on the booking confirmation email;
- Italian VAT.
The price does not include any service that is not specified in the booking confirmation email.
Forms of payment that we accept:
We accept Mastercard, Visa, Amex, Ideal, Paypal, Google pay and Apple pay.
At the time of your booking, the full quoted amount will be deducted from your credit or debit card. Payment transactions on our website are encrypted by a secure payment system endorsed by some of the world's leading banks and our site is verified by Thawte. This technically secure environment ensures that credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process payment instructions from the customer.
Should you require an invoice, this will be sent to you electronically by way of an emailed PDF file. Should you not want to receive an electronic invoice, then you can contact the Customer Service Team.
If we have reasonable grounds to suspect that your booking is fraudulent, we reserve the right to cancel it automatically and send a notification email to the email address provided by you at the time of bookin
BEFORE YOU GO ON HOLIDAY
Make sure you read your Experience booking confirmation email thoroughly, to confirm what you’ve booked is suitable for you and take it with you when you go on holiday. If you don’t follow the instructions we give you, we may not be able to refund you any additional costs you’re charged as a result.
CHANGES AND CANCELLATIONS
If You Change or Cancel your Booking
In order to make a change to the number of people booked on the Experience, or the date of the Experience, you will need to contact our Customer Service Team.
Changes and/or cancellations will not be allowed on those bookings which are advertised as being “non-refundable” at the time of booking.
When changing your experience details, the price of your experience will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.
If you want to cancel your booking, or part of it, you can do so by contacting our Customer Service team. You may be liable for the full cost or part of the cost of the Experience booked. Details of the cancellation policy applicable to your Experience booking will be advised at the time of booking, via the “shopping basket”. All cancellations will be actioned and charged with the relevant cancellation fees as per the cancellation policy.
Once your booking has been cancelled you will receive a cancellation confirmation via email. If this doesn’t happen, then please contact us.
If We Cancel or Change Your Booking
We aim to provide your Experience as booked. However, we may need to cancel your Experience if, for example, there are not enough people booked on it. We reserve the right to cancel your Experience in any circumstances but, if we cancel your Experience, you can either have a refund or accept a replacement Experience from us and we will always refund the difference in price if the replacement Experience is of a lower price. Should you choose a replacement Experience, the terms and conditions of your Experience booking will not change.
Sometimes we may have to make major changes to your Experience booking after you’ve made it. Should this happen, we’ll notify you as soon as we’re able. If the new arrangements are not suitable, you can cancel the Experience and we’ll offer you a full refund.
Experiences ‘timings shown by us may change. Your confirmation email will show the latest planned timings. Your actual timings will be shown on your ticket (including any e-ticket itinerary), which you should check carefully as soon as you receive it.
Very rarely, we may be forced to change or terminate your Experience booking due to unforeseen major events known as force majeure. This means any major event which we or the provider of the Experience(s) in question could not, even with all due care, foresee or avoid and that were beyond our reasonable control. Such events may include political disputes, acts of war, threat of war, riots, civil disturbances, terrorist activity (actual or threatened) and its consequences, border closures, industrial action and/or disputes (actual or threatened), technical problems with machinery, transport or equipment, government intervention, natural and nuclear disasters, fire, epidemics, health risks and pandemics, closed or congested airports, or explosion or extreme weather (including hurricanes) and any other similar events.
Changes or termination of your contract due to force majeure are extremely unlikely. If, however, such major events do occur, we shall refund your Experience in full.
We will of course do our best to offer you support as our valued customer where we can in these circumstances.
Please take your booking confirmation email and the credit or debit card you booked with, with you on the Experience. The confirmation email will give you instructions on where to meet on the day and what to expect.
It’s important that you and your party abide by any instructions, guidance or information given to you by the Experience provider, especially with regards to you and your party’s health and safety.
If you have any problems on the day, please let the Experience provider know so they can help you. If you don’t let them know, we may not be able to help you later on.
If you have a complaint about your experience, you must immediately notify the Experience provider. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact our resort team straight away by phone/fax/email and we will endeavor to assist.
If you are still not satisfied on your return home, you must write to our Customer Support team (email@example.com) within 28 days of the experience to allow your complaint to be investigated properly. Please write your experience confirmation number on your letter/email and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the Experience supplier, or calling and informing us in resort, then we may not be able to deal positively with your complaint.
We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other person in the experience or our staff or agents in any risk or danger, on the telephone, in writing or in person.
For the purposes of this section reference to “you” or “your” includes any other person in your party.
The Conditions Of Your Ticket
When you travel by air, sea or river, your journey may be subject to certain international conventions. You agree that the transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. We can supply full copies of the conventions to you, if you ask us to.
All Experiences are covered by our best Value Guarantee. This means that you can be sure that you will not find the same great value Experience at a lower price anywhere else. If you do, we will refund you the difference subject to the conditions detailed below:
Value Guarantee Conditions: This guarantee applies to Experiences. To claim your refund of the price difference, you must provide documented evidence of the cheaper experience more than 24 hours prior to the experience start time*. Documented evidence can be any published material where all conditions of the experience can be verified (e.g. a current printed brochure or website screenshot including valid URL). The Experience must be identical to that offered on experiences.easyjet.com, and shall not be part of a package, in terms of: currency, itinerary, content, stops, length of experience, bus quality, language and number of languages spoken and service given. Experiences must operate during the same calendar week (Mon - Sun). The Value Guarantee does not apply to unlicensed/illegal traders and excludes special offers.
The following services are not considered as experiences for the purpose of the Value Guarantee and are therefore excluded from the Value Guarantee: Flight Extras, , Merchandise, Childcare Extras, Rental Cars, Vehicle Rentals, Service Fees, Golf Extras, Wedding Extras, Hotel UpgradesEntertainment Games and/or Event Ticket Deposits.
*for guests who book more than 2 weeks before the experience start time, any claim should be submitted within one week from the time of the booking.
TERMS AND CONDITIONS FOR PROMOTIONS AND SPECIAL OFFERS
DISCOUNT CODE: A discount code entitles you to a discount for a specific period of time under certain conditions as specified by us in the banner.
USE OF A DISCOUNT CODE: The discount code can only be used on the experiences.easyjet.com website and is applied during the purchasing process. Different codes cannot be used together with other promotions. It cannot be applied to bookings previously made. It can only be used via the online payment method. Any balance remaining on the discount code after it has been used, cannot be transferred or drawn.
CANCELLING A DISCOUNTED BOOKING: If you cancel or choose not to use a discounted booking you are not entitled to a Discount nor any reinstatement of the Promotion. If you change a discounted booking you will not be entitled to a refund of the Discount or reinstatement of the Promotion. All refunds are determined by the cancellation policy of the specific activity and do not include the sum of the Discount/Promotion.
REFUSAL TO REDEEM A DISCOUNT CODE: At any time we may cancel, withdraw or refuse to redeem a discount if we have reason to believe the code is being used unlawfully or illegally. In the event the code is cancelled or rejected no claim can be made against us. We will also refuse to apply a promotional code to a booking if the code has expired, the products are not included in the promotion, the code has already been redeemed or we're unable to provide the quantity of tickets requested. In such cases we will inform you of the correct cost of the booking before charging payment, to give you the opportunity to confirm the booking and accept the terms.
LIMITATION OF LIABILITY: In the event that we cancel, remove, do not apply or refuse the use of a promotional code, we will not be liable for losses or damages of any kind, whether direct or indirect, including lost profits and the like.
PROMOTION: A promotion is a reference to a promotional code or discount code for a specific period of time (the period in which the promotion is valid). In the event that we choose to cancel, remove, not apply or refuse the use of a promotion, we will not be liable for losses or damages of any kind, whether direct or indirect, including lost profits and the like.
PRODUCTS EXCLUDED: The discount code can only be applied to selected products. This will not include the products from the following providers:
- Louwman Museum
- Tivoli Gardens
- WarsawPass / City Info sp. z o. o.
- Avignon Tourisme
- Abba the Museum
- Technik Museen Sinsheim Speyer SVM GmbH
- Cité de l'Espace Toulouse
- Movie Park Germany
- MGM Resorts International
- Château de Chenonceau
- Chateau Royal d'Amboise
- Hamburg Tourismus / Hamburg Card
- Walt Disney World
- TUI MALTA LTD
- Miniatur Wunderland Hamburg GmbH
- Madame Tussauds and Dungeon Amsterdam (Merlin Entertainments)
- Musée d'Orsay & Musée de l'Orangerie
- Van Gogh Museum
- Tour Montparnasse 56
- TV-Turm Alexanderplatz Gastronomiegesellschaft mbH // Berliner Fernsehturm
- DISNEYLAND PARIS
- HAT Marketing - Dine4less Card
- Isole Borromee
- Turismo Torino e Provincia
- Museo Nacional del Prado
- Museo Reina Sofia
- Staatliche Museen Berlin
- Heineken Experience
- Il Tuo Ticket
- Château de Versailles
- Only Lyon Tourisme et Congrès
- Cinecittà World
- Visit Berlin - Berlin Welcome Card
- Grand Parc du Puy du Fou
- Warner Bros Studios
- Casa Milan
- Mémorial de Caen
- Monuments Nationaux de France
- Merlin Entertainments Group Deutschland GmbH
- Centre Pompidou
- Roma Pass - Zetema Progetto Cultura srl
- MOCO Museum
- OPERA NATIONAL DE PARIS - Garnier
- Musée du Louvre
- Musée des Confluences
- Golf Globe
- Museum of Fine Arts (MSK)
- Ecomusée d'Alsace
- Fotografiska Stockholm
- Musée de la Romanité de Nîmes
- SUMMIT One Vanderbilt
- Domaine National de Chambord
- The Walt Disney Family Museum
- Pont du Gard
- Aquapark Internacional S.A
- Asociación cultural entre flamencos puerto Aguadulce
If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our Customer Service Team or in writing as required in our terms and conditions.
GOVERNING LAW AND VENUE
These General Terms and Conditions are governed by Italian law and in particular by Legislative Decree no. 206/2005 on distance contracts and by Legislative Decree no. 70/2003 on certain aspects related to e-commerce. If you have your habitual residence in a EU country other than Italy, pursuant to Article 6(2) of Regulation No. 593/2008 you also enjoy the protection of the mandatory provisions of the country of your habitual residence.